Director of Client Success

Full-Time – Des Moines, Iowa (Must be local)

Some travel required to key client accounts across Iowa and the Midwest 

 

About TH Media

We’re a creative agency built for brands who want to show up, stand out, and grow. Our specialty is high-impact video and content marketing — but our real focus is helping clients succeed through partnership and storytelling. We’re fast-growing, flexible, and fiercely passionate about what we do. We don’t do unnecessary meetings, rigid hierarchies, or bloated systems. We move quickly, stay scrappy, and work with people who care. 

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Our five core values are at the center of everything: 

• Reliable – We do what we say we’ll do.

• Understands Value of Reputation – We act with integrity and professionalism.

• Positive Can-Do Attitude – We bring energy and solutions.

• Passionately Driven – We are always striving to improve.

• Help First – We put people before process. 

 

About the Role

TH Media is looking for a Director of Client Success to lead the charge in delivering exceptional work, meaningful client relationships, and a creative process that’s anything but cookie-cutter. This role will be the cross-functional glue between strategy, content, operations, and client experience — helping us scale with purpose, not red tape. 

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This is a leadership role with equal parts strategy, creativity, and execution. You’ll work closely with the CEO, Creative Producer, Creative Lead, Social Media Strategists, and the rest of our nimble team to bring bold ideas to life and drive results for our clients. 

 

We’re not looking for a process pusher — we’re looking for someone who brings order without stifling creativity, is a self-starter, and is comfortable operating in the gray. Someone who can help us get better without getting slower. Someone who knows when to lean into structure and when to trust instinct. Given the volume of video projects we produce, you should also be confident operating in and around a production environment — whether on set with clients, managing timelines, or coordinating with our content team. If that sounds like you, we want to talk. 

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Key Responsibilities

• Client Strategy & Success 

  • Lead execution and communication for retainer and key project-based clients 

  • Build lasting client relationships through strategy-first leadership and day-to-day collaboration 

  • Develop and oversee strategies across video, content, social, brand, paid, and web 

  • Ensure expectations are aligned, deliverables are clear, and execution is smooth 

  • Represent TH Media on-site with key accounts across Iowa and the Midwest 

• Creative & Content Leadership 

  • Collaborate with our video team and be present during key productions when needed to ensure alignment between creative execution and client expectations 

  • Support and guide content strategy across platforms in collaboration with social strategists 

  • Partner with our paid media contractor to align campaigns with client goals and KPIs 

  • Bring a strong voice to messaging, creative direction, and brand alignment across campaigns 

• Project & Team Management  

  • Lead project planning — from kickoff to delivery 

  • Host weekly meetings and manage team workloads 

  • Coordinate full-time team members and freelancers to ensure smooth delivery 

  • Identify operational roadblocks and create solutions that scale 

• Operational Oversight 

  • Help evolve our SOPs, without becoming process-obsessed 

  • Maintain high levels of accountability and quality across the team 

  • Own project pipelines and workflows with clarity and consistency 

• Culture & Leadership 

  • Champion a positive, creative-first, client-loving team culture 

  • Act as a go-to problem-solver across internal teams and client situations 

  • Collaborate with the CEO on quarterly strategy, capacity planning, and agency evolution 

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What We're Looking For

You love small business, video, and the creative hustle. You’re not afraid to roll up your sleeves, step into strategy meetings, and fight for good work. You’re organized, yes — but also a big-picture thinker with strong creative instincts and a deep appreciation for storytelling. You thrive in environments where autonomy is encouraged, and ideas matter more than titles. You believe great strategy and standout creative go hand in hand — and you know how to manage both without losing sight of the mission. 

 

You’re a fit if you are: 

• A strategic thinker who can translate goals into clear plans and great work 

• Comfortable leading conversations across video, social, branding, paid media, and web 

• Equal parts team leader, creative collaborator, and operational problem-solver 

• Confident under pressure and energized by fast-moving projects 

• Obsessed with clarity, quality, and momentum 

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Why This Role Matters

We’re on a mission to be the go-to video and creative agency in Des Moines and across the Midwest — a team known not just for killer content but for relentless client service, high standards, and deep partnerships. This role is core to that mission. You’ll help shape the way we work, scale our systems without losing our soul, and ensure every project reflects the best of who we are. 

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Perks & Benefits

• Salaried position

• Office + production studio in Des Moines 

• Company issued retirement plan with company match (qualify to join plan after 6 months of employment)

• Fuel, internet, and phone allowance

• Unlimited PTO

• Bonus potential tied to agency performance

• Employee referral program​

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Tools & Tech You'll Use

• Mac & Canon-based workflow

• ClickUp​

• Google Workspace​

• Adobe Creative Cloud (preferred)

• Canva

• Figma